Dr Yu was great. Really spent the time to get to know my history prior to my first visit and was friendly explaining everything that needed to be done. Highly recommend!!
Response from the owner 11:55 05 Sep 25
Thank you so much for your kind words! We're so glad to hear that you had a positive experience with Dr. Yu. He truly believes in taking the time to understand each patient's history and making sure everything is clearly explained. We appreciate your recommendation and look forward to continuing to provide you with excellent care! 
This was the most relaxed and comfortable I've ever been at a dentist. Dr. Yup explained everything in great detail and was thorough and friendly.
Response from the owner 11:56 05 Sep 25
Thank you so much for your wonderful feedback! We're thrilled to hear that you felt relaxed and comfortable during your visit—that’s exactly the experience we strive to provide. Dr. Yu is dedicated to making sure patients feel informed and at ease every step of the way. We truly appreciate your kind words and look forward to seeing you again! 
I want to share my heartfelt appreciation for the exceptional care I’ve consistently received. Dr. Carter Reeves and Dr. Jonathan Yu are not only deeply knowledgeable—with a truly impressive understanding of how the mouth, nose, and throat all align to support overall oral health—but they also bring incredible warmth and clarity to every visit.
Dr. Yu, especially, has a remarkable gift for translating complex dental concepts into relatable analogies that help patients understand what’s happening in their mouth and how to prevent issues—without pushing unnecessary treatments. Both doctors are honest, caring, and consistently provide the best cleanings and service I’ve ever experienced.
Thank you for creating such a compassionate environment and for the thoughtful, skillful care your team delivers.
Dr. Yu, especially, has a remarkable gift for translating complex dental concepts into relatable analogies that help patients understand what’s happening in their mouth and how to prevent issues—without pushing unnecessary treatments. Both doctors are honest, caring, and consistently provide the best cleanings and service I’ve ever experienced.
Thank you for creating such a compassionate environment and for the thoughtful, skillful care your team delivers.
Response from the owner 13:27 29 Aug 25
Thank you so much for your incredibly kind and thoughtful words.We’re truly honored to hear how much you appreciate the care you've received from Dr. Reeves, Dr. Yu, and the rest of our team. It's our mission to provide not only exceptional dental care, but also clear, honest communication and a supportive environment—and it means the world to know that’s been your experience with us.Dr. Yu will be especially touched to hear how much his approach to patient education has made a difference. We're grateful for your trust and continued support, and we look forward to caring for your smile for many years to come!—The First Impression Dental Team 
From the front office, to the dental assistants, to Dr. Carter and Dr. Yu, I really appreciate the kind and helpful professionalism of the whole First Impressions team! I feel truly cared for!
Response from the owner 13:28 29 Aug 25
Thank you so much for your kind words and thoughtful feedback!We're so glad to hear that you've felt cared for by every member of our team—from the front office to our assistants to Dr. Carter and Dr. Yu. Creating a welcoming and supportive experience for our patients is always our top priority, and it means so much to know that it’s shining through. We truly appreciate your trust and look forward to seeing you at your next visit!—The First Impression Dental Team 
Major red flags!! Please read before going to this practice! My husband and two daughters had been to this practice and things were mediocre … until their appointment in April and my first appointment with them in June. The new dentists we saw were no longer in-network and we were charged out-of-network costs. Aetna was amazing and did a one-time exception to change those visits to in-network. We had already paid our bill in full, so when First Impressions Dental received the check from Aetna you would think they would reimburse me the amount I had already paid. Nope! Not only did they not get the refund process started (I had to call twice), they claimed we still had a balance. This so-called balance was for “hospitality and in-office write-offs”. One was from 2023. Interesting how this popped up out of nowhere two years later… hmm. They cashed the insurance check and instead of paying us back what insurance says we were owed, they’re taking back all hospitality and write-offs and returning SOME of the insurance check. Basically being vindictive and taking money from an insurance check to pay themselves back. I’ve filed an official complaint with Aetna and will update this review once the complaint process with insurance is completed.
Response from the owner 14:13 28 Aug 25
Dear Danielle,Thank you for your message. We want to clarify a few important points regarding your recent concerns, while ensuring this response remains fully HIPAA compliant.Please be advised that our office has made multiple attempts to contact you via email, but we have not received a response. It is important that you reach out directly to your insurance company to clarify the details of your policy, including any one-time exceptions or benefit adjustments.Earlier today, our office contacted your insurance provider for clarification, and we were advised of a different explanation than the one you referenced. As a result, your insurance company is best equipped to assist you directly with any outstanding questions or concerns regarding coverage or reimbursements.Please note that all phone calls made to and from our office are monitored and recorded for quality assurance. If needed, a copy of the relevant call recording pertaining to the insurance call, can be made available to you upon written request.We are happy to cooperate with your insurance carrier as needed, but at this point, you will need to communicate with them directly for resolution.We will also provide full EOB statements to the email previously used. Thank you for your understanding.Sincerely,First Impression Dental 
I am beyond happy I went back here!! I was a patient seven years ago, and had left because they discontinued weekend appts. Now that my children are older, and I wasn’t happy with the other office I was going too, I went back here, and I’m sure glad I did! I scheduled my cleaning appt., and then started to feel pain. They got me in right away, and put in a crown. Dr Reeves was so welcoming, and Dr. Yu did a very thorough, wonderful job, in making sure he took his time and explained everything clearly, and worked on my teeth very carefully. I’m so happy with them and feel at ease going there. Thank you First Impression, where is feels like family.
Response from the owner 13:28 29 Aug 25
Welcome back—and thank you so much for your heartfelt review!We're truly honored that you chose to return to First Impression Dental, and we're so glad to hear your experience has been such a positive one. It means the world to us that you felt cared for, listened to, and at ease throughout your visit. Dr. Reeves and Dr. Yu will be so touched by your kind words.Creating a supportive, family-like environment where patients feel genuinely valued is what we strive for every day—so hearing this from you is incredibly rewarding. We're grateful to have you back with us and look forward to continuing your care for years to come!—The First Impression Dental Team 
All right, keeping it 100, because it seems to be hard to find Reliable truthful reviews these days! No cap, but first off, Kelly she is thy epitome of professionalism and courtesy every office needs in a receptionist. Outstanding personality, helpful, cordial and gets you going right away an exceptional communicator. So This was my 3rd. visit to this office. 1st time great 👍🏿 2nd. Not so good. I was irate with the lack of preparation / organization ahead of my appointment and the lack of patience and empathy from the doctor and his assistant. So much so that I had an out of character out burst at them for their behavior and lack of professionalism from them for the way we're treating me! And after a conversation with them afterwards things got back in the track! So for this third visit I was very apprehensive as to what this visit was going to be like and it turned out to be fantastic.. they totally redeemed themselves and now have my recommendation for new customers. Thanks! 😊
Response from the owner 13:29 29 Aug 25
Thank you so much for your honest and thoughtful feedback.We truly appreciate you taking the time to share your experience—and for giving us the opportunity to make things right. We’re especially glad to hear that your most recent visit went so well and that you felt confident and cared for. That truly means a lot to us.We’re also grateful for your kind words about Kelly—she is an incredible part of our team, and we’re thrilled to know she made such a positive impression. We value all feedback, including the tough conversations, because they help us grow and continue to provide the high level of care and respect our patients deserve.Thank you again for your trust, your patience, and your recommendation. We look forward to continuing to serve you with the professionalism and care you expect from us.—The First Impression Dental Team 
This practice is extremely professional, efficient, and patient-focused. The front desk team ensures a smooth check-in and scheduling process, while the clinical staff provides excellent care with attention to detail. The dentists take the time to explain treatment options clearly and prioritize patient comfort at every step. The office is clean, modern, and well-equipped with the latest technology. Overall, a highly reliable practice that consistently delivers quality service.
Response from the owner 19:10 16 Oct 20
Thanks, Priya. We are happy to help your entire family with their dental health! 
Jenny did an outstanding job with my whiting! Her instructional explanations were very informative and helpful. She went above and beyond protecting my gums~ outcome was better than expected!
Dr Jafri put on a crown and temp and did an excellent job!! Always wanting the crown to have a perfect bite!! Great team!!
Dr Jafri put on a crown and temp and did an excellent job!! Always wanting the crown to have a perfect bite!! Great team!!
Response from the owner 22:17 24 Feb 25
So glad it worked out! Whiter is always better! 
This practice is quite busy and popular for a reason. State of the art technology, but most importantly the doctors care. Dr. Reeves is a truly amazing and caring dentist. However, since the practice is so busy, he had to hire other dentists to help out. In the past to be honest, the other dentists Dr. Reeves hired, weren't as talented as Dr. Reeves. Disappointing to say the least. However, his most recent hire Dr. Yu, is probably just as caring and talented as Dr. Reeves. I can finally say that even when I can't see Dr. Reeves for appointments, I know I'm still in good hands. Bravo.
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First Impression Dental truly lives up to its name! From the moment I walked in, I felt welcomed and at ease. The front desk staff was friendly and professional, setting the tone for a great visit.
As a Veteran patient, it means a lot to feel not only cared for but also respected and honored — and that’s exactly how I feel every time I come here.
Krystle, my hygienist, is amazing — gentle, thorough, and incredibly kind. She explains everything clearly and makes sure I’m comfortable throughout the entire cleaning. My teeth have never felt better!
Dr. Reeves is equally outstanding — knowledgeable, compassionate, and genuinely invested in her patients’ well-being. She takes the time to listen, answer questions, and provide care that feels personal and trustworthy.
I’m so grateful to have found First Impression Dental. It’s rare to find a place that delivers top-quality care with such heart. Highly recommend to anyone — especially fellow Veterans looking for a dental team that truly sees and appreciates you.
First Impression Dental truly lives up to its name! From the moment I walked in, I felt welcomed and at ease. The front desk staff was friendly and professional, setting the tone for a great visit.
As a Veteran patient, it means a lot to feel not only cared for but also respected and honored — and that’s exactly how I feel every time I come here.
Krystle, my hygienist, is amazing — gentle, thorough, and incredibly kind. She explains everything clearly and makes sure I’m comfortable throughout the entire cleaning. My teeth have never felt better!
Dr. Reeves is equally outstanding — knowledgeable, compassionate, and genuinely invested in her patients’ well-being. She takes the time to listen, answer questions, and provide care that feels personal and trustworthy.
I’m so grateful to have found First Impression Dental. It’s rare to find a place that delivers top-quality care with such heart. Highly recommend to anyone — especially fellow Veterans looking for a dental team that truly sees and appreciates you.
State of the art, compassionate and painless treatment. I’ve seen Dr. Reeves for several years for regular exams but finally needed some major, expensive work. But Dr. Reeves determined a different procedure would better meet my needs now and in the long-run, and it was considerably less costly. I especially appreciate that as he performed each step of the procedure he continually talked about what he was doing and, importantly, why. Yes, it was an effective anxiety-reducing distraction, but it was also an interesting education. If I have many more procedures with him, I’ll probably learn enough to take the State dental licensing exam!
I hate the dentist. I mean, I really really hate the dentist. It’s been one of my longest running phobias, and sources of anxiety. When I started to have pain in my mouth, I knew I didn’t have much choice so I asked around and was immediately recommended to first impressions dental. I had a feeling I was probably dealing with a different experience when I called to make my appointment as a new patient and that was only reinforced the day that I arrived. The staff and technicians were friendly, empathetic, and did their utmost to put me at ease. The office was modern and clean, and very aesthetically pleasing. The dentist himself, Dr. Carter Reeves, was probably one of the most unique dentists I have ever met. He reinforced that he was going to help me and get me out of pain as quickly as possible and during the entire procedure was quick with jokes or stories or just about anything to keep my mind off of what was happening. You could really tell that he was paying attention to my mood and body language And was tailoring the experience to make it as easy as possible for me. I can see now why so many people told me that his practice specializes in people with dentist anxiety, and phobias. I still don’t enjoy going to the dentist. (show me anyone who does) But I wouldn’t think twice about going back to first impressions, and I would recommend anyone do the same.
Best dental visit EVER my nurse was very kind and patient during the entire visit guiding me through options and very actively listening to all my concerns. Dr.Reeves and nurse were very focused on patient care and well being.
Great experience. They explain every step during the procedure. Appreciate the service.
It was a pleasure having Dr. Reeves complete my cleaning this time. He’s very caring and patient. He explained everything clearly for my next procedure. Looking forward to going back to take care of my teeth. I highly recommend!
